Refund Policy

At Pawlio 🐾, we want every customer to have a great shopping experience. If you are not satisfied with your purchase, we’re here to help.

Refund Eligibility

You may request a refund within 30 days of receiving your order.

To be eligible for a refund:

• Your item must be damaged, defective, incorrect, or meet the requirements of our return policy.

• You must provide your order number.

• You may be required to provide photos or videos showing the issue.

Refund Process

To request a refund, please contact our support team with your order details. Our team will review your request and provide the next steps.

If your refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.

Non-Refundable Items

Some items may not be eligible for refunds, including:

• Items damaged due to misuse or improper handling.

• Items returned without approval.

• Items that do not meet our return requirements.

Late or Missing Refunds

If you have not received your refund after the processing time:

1. Check your bank account again.

2. Contact your payment provider.

3. Contact our support team for assistance.

Contact Us

If you have any questions about refunds, please contact us through our Contact Us page.

Thank you for choosing Pawlio 🐾