Returns & Refunds

At Pawlio 🐾, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must include all original packaging and accessories.

• You must provide your order number and proof of purchase.

How to Request a Return

To start a return, please contact our support team with:

• Your order number

• Reason for the return

• Photos or videos (if the item is damaged or defective)

Our team will review your request and provide the next steps.

Refunds

Once your return is approved and inspected, we will process your refund to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue.

Contact Us

If you have any questions about returns or refunds, please contact our support team.

Thank you for choosing Pawlio 🐾